citizen charter
BTCL is a voice carrier, IGW, IIG, ICX, ISP, PSTN operator and cc domain (.bd) registrar. We have copper, optical fibre and microwave networks almost all over the country. BTCL started it's journey in 1853 as Posts and Telegraph Department. BTCL is now a Govt owned company. Major services we provide are land line telephone. dial-up internet, ADSL internet, high bandwidth local and international leased line, VPN, MPLS, country domain (.bd), co-location etc. Soon launching NGN soft switch based services and triple play over fibre to home. Countrywide LTE 4G wireless data network project has begun.

Bandwith Price Drops:
BTCL reduces its bandwidth price from Tk 2800/ Mbps/ month to Tk 960/ Mbps/ month (maximum). The rate applies to bulk bandwith buyers from BTCL IIG and ISP and is effective from 01 Sep 2015. Discount available on bulk purchase. See new rate on service page.
Meet the MD:
BTCL Managing Director will hear to public complaints every thursday at 03-04 PM from 01 Oct 2015. Valued customers who like to meet him are requested to be present at conference room, BTCL Head office, 37/E Eskaton Garden, Dhaka by mentioned time.  
Paribag, Hatirpul, Sonargaon Road Subscribers: A cabinet was burned on 30sep resulting 700 telephone dead. BTCL regrets and hope to fix the lines by 6 days. Contact: 9666688, 01552587244.
BTCL revised citizen charter now posted on web.

Attention BTCL Offices: Digital File Numbering is to be implemented by all BTCL offices ASAP. Click here.

Attention BTCL offices: Please prepare your Citizen Charter in prescribed format. Click here.

Baridhara BTCL Subscribers: 1970 Telephone numbers with prefix 840 & 884 are being converted into new numbers for technical reasons. Please click here to check your number. If necessary, please call AGM(SS): 8415599 or ADE(phones-1): 8412345. BTCL regrets for the inconvenience.
Career Notice, Dated-06 Oct 2015: BTCL has issued appointment letters for Assistant Manager (Technical)- 8 posts and Junior Assistant Manager (Technical)-42 Posts. To join on 25 Oct 2015 positively.
BD Domain: Contact: Divisional Engineer (Administration and Coordination), Data & Internet Services Division, BTCL Mogbazar, Dhaka, Phone: 9354200 Fax: 9357877 Email: deanc@btcl.net.bd

Telephone & ADSL bill

Telephone Complain: Call 16402 (Dhaka only), 02 9320000. 02 9320111. 02 9320222 or web (log in with area code and phone number, ID & PW both)

BCube (ADSL) Complain:
BCube (ADSL): BTCL Mogbazar, Dhaka customer care: 9351616 (08-21, everyday) or Website

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Tuesday, 06 October 2015 21:51 +0600

Bangladesh Telecommunications Company Ltd. (BTCL)
Telejogajog Bhaban, 37/E, Eskaton Garden, Dkaka-1000, Bangladesh.
TEL: PABX: 880 2 9320075-6, 9320080-3 E-mail: md@btcl.net.bd
Web-Administrator: duralaponi@gmail.com

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